Shipping Policy

Global Exotic Foods
Email: info@globalexoticfoods.com
Website: globalexoticfoods.com

1. Overview

Global Exotic Foods provides wholesale supply and international shipping of beverages, snacks, frozen desserts, and related food products. This Shipping Policy outlines our procedures, responsibilities, and conditions related to order processing, transportation, and delivery.

All shipments are handled according to the terms agreed upon in the order confirmation and invoice.

2. Shipping Scope

We provide shipping services for:

Domestic wholesale orders
International export shipments
Palletized and full-container loads (FCL)

Shipping options depend on:

Order size
Destination country
Product type (ambient or frozen)
Agreed Incoterms

3. Order Processing Time

Orders are processed after payment confirmation or according to agreed payment terms.
Standard processing time: 2–7 business days.
Processing time may vary depending on:
- Product availability
- Order size
- Documentation requirements
- Seasonal demand

Customers will be notified once the shipment is ready for dispatch.

4. Shipping Methods

We offer the following shipping methods:

a) Land Freight

For domestic or regional deliveries.

b) Sea Freight

For large international orders, including:

Full Container Load (FCL)
Palletized shipments

c) Air Freight

Available upon request for urgent or smaller orders.

Shipping method is determined based on:

Customer preference
Product type
Cost efficiency
Delivery timeline

5. Cold-Chain Shipping (Frozen Products)

For frozen desserts and ice cream:

Shipments are arranged using temperature-controlled transport.
Cold-chain logistics partners are used to maintain product quality.
Buyers must ensure proper cold storage is available upon delivery.

Global Exotic Foods is not responsible for:

Temperature issues after delivery
Improper storage by the buyer

6. Shipping Costs

Shipping costs are:

Calculated based on destination, weight, volume, and shipping method
Provided in the quotation or invoice

Unless stated otherwise:

Shipping fees
Customs duties
Import taxes
Inspection fees

are the buyer’s responsibility.

7. Delivery Timeframes

Estimated delivery times:

Domestic shipments: 2–10 business days
International sea freight: 15–45 days
Air freight: 3–10 business days

Delivery times are estimates and may vary due to:

Customs clearance
Port congestion
Weather conditions
Carrier delays
Government regulations

8. Incoterms and Risk Transfer

All shipments are conducted according to agreed Incoterms (e.g., EXW, FOB, CIF, etc.).

Risk of loss or damage transfers to the buyer as specified in the agreed Incoterms.
Once goods are handed over to the carrier, responsibility follows the agreed shipping terms.

9. Customs and Import Responsibilities

The buyer is responsible for:

Ensuring compliance with local import regulations
Obtaining necessary licenses or permits
Paying all customs duties, taxes, and clearance fees
Handling inspections required by local authorities

Global Exotic Foods is not responsible for:

Customs delays
Import refusals
Seizures by authorities

10. Delivery Inspection

Upon receiving the shipment, the buyer must:

Inspect the goods immediately
Verify quantities and condition
Note any damage on the delivery receipt

Any shipping-related claims must be reported within 48 hours of delivery.

11. Shipping Delays

Global Exotic Foods is not liable for delays caused by:

Shipping carriers
Customs authorities
Natural disasters
Labor strikes
Government restrictions
Other events beyond our control

12. Contact Information

For shipping inquiries or updates:

Global Exotic Foods
Email: info@globalexoticfoods.com

Please include:

Company name
Order or invoice number
Destination country